General Questions
How much does the plan cost?
Your prescription discount card is provided
to you free of charge by the county.
Does everyone in my family need an
individual card?
No. Everyone in the family may use the same
card if desired.
Can I use this card to get discounts on my
pet’s medications?
Yes, if your pet has been prescribed a
medication, you may receive a discount on
the medication by taking the prescription to
a participating retail pharmacy.
I just received my card. Can I use it right
away?
Yes, just use your card to start saving
immediately. Present your prescription
discount card at a participating retail
pharmacy when you fill or refill your
prescriptions.
I’ve lost my card. How can I get a
replacement?
Please call toll free 1-877-321-2652.
Can I use my card to get discounts on
over-the-counter products and
non-prescription medications?
Not usually. However, discounts are
available for many diabetic supplies.
How is this prescription discount program
different from traditional prescription
insurance?
This is not insurance; it is a prescription
discount program. The card provides
immediate discounts at the pharmacy. Upon
presenting your card to the pharmacist, you
will pay the lower of a discounted price or
the pharmacy’s regular retail price. There
are no claim forms to fill out and no limit
to the number of times you can use the card.
These discounts are available only at
participating retail pharmacies.
Can I use my prescription discount card with
my current insurance benefit to reduce my
costs?
Your card cannot be used in conjunction with
other insurance. However, you are able to
use your card to purchase prescriptions that
are not covered by these plans.
Can I still use my prescription discount
card if I sign up for a Medicare
prescription plan?
Yes, you can use your
prescription discount card anytime you need
to purchase a
prescription
that is not covered by your Medicare
prescription plan or any other
insurance.
Should I use my prescription discount card
during my deductible and
coverage gap periods of coverage for covered
medications?
No. Only use your
prescription discount card to purchase
non-covered
medications.
Can I use my prescription discount card in
addition to my Medicare
prescription plan and get additional
discounts?
No. You need to
present either your Medicare prescription
plan card or your
prescription
discount card. Only use your prescription
discount card when
purchasing
medications not covered by your Medicare
prescription plan.
I’m not going to sign-up for a Medicare
prescription plan; can I still use my
prescription discount card?
Yes, you can continue
to use your prescription discount card just
as you do
today.
Pharmacy and Pricing Questions
Which pharmacies accept the card?
The prescription discount card is accepted
at more than 59,000 retail pharmacies
nationwide, including many of the leading
chains. Ask your local pharmacy if they
participate or call toll free
1-877-321-2652 to find out if a specific
pharmacy participates in the program.
How much will I save?
While savings on each prescription may vary,
you can save an average of 20 percent off of
the pharmacy’s regular retail prices for
prescription drugs. In addition, you may
save even more by choosing from our list of
select medications. This list is comprised
of products offering additional savings.
Will I always receive the lowest price?
Yes. You will receive the best price
available to you through this program at the
pharmacy. On occasion, pharmacies will price
a particular medication lower than the
discount rate provided by the card. If that
occurs, you will receive the lower price.
Can I find out the discounted price of my
prescriptions before going to the pharmacy?
Because prices can vary by location, only
the actual pharmacy can tell you the exact
price of the prescription. However, you can
look up an estimated price for medications
at www.caremark.com/naco, or call toll free
1-877-321-2652.
Why did the price of my prescription change
since the last time I purchased the
prescription?
Drug prices are different from pharmacy to
pharmacy. Even chains have different prices
in their stores depending on the population
they are servicing. Additionally,
manufacturers’ drug prices change
periodically.
The brochure says I can save an average of
20 percent on my prescription medication.
Will I save 20 percent on all my
medications?
Because a pharmacy's retail price or usual
and customary charge can differ greatly by
pharmacy, your exact percentage of savings
may vary depending on the prescription drug
and the price you have paid before.
Do I have to choose between my prescription
discount card and a retail pharmacy flat
rate generic pricing plan?
No, always present your prescription
discount card at a participating pharmacy so
you will receive the lowest price available
from the pharmacy for that prescription
medicine on that day. You will receive the
flat rate price when applicable and the
prescription discount card discounted price
when it is lower.
Should I still present my prescription
discount card at a retail pharmacy when
buying generic medicine listed on a flat
rate generic pricing plan?
Yes, always present your prescription
discount card when buying prescriptions not
covered by a prescription drug benefit plan.
For medicine on a generic pricing list, you
will pay either the flat rate or the
prescription discount card price, whichever
is lower.
If I show my prescription discount card, can
I get an additional discount off a generic
medicine listed on the flat rate pricing
plan?
No, when presenting your prescription
discount card, you will receive either the
pharmacy’s regular price for the
prescription medicine or the prescription
discount card discounted price, whichever is
lower. If the flat rate price for select
generics is lower than the prescription
discount card price, you will pay the flat
rate. With the prescription discount card,
you will receive the best price available
for your prescription medicine on that day
from that pharmacy.
About Specialty Pharmacy
What is specialty pharmacy and what kinds of
services do they offer?
Specialty pharmacy offers delivery of
injectable and select oral specialty
medication and supplies to the location of
your choice. Services include delivery
notification and refill reminder calls to
help you stay on your treatment plan. You’ll
also receive expert care services including
counseling, follow up care calls,
informative disease-related materials, and
access to health experts 24 hours a day,
seven days a week.
What drugs are offered through specialty
pharmacy?
Medications for a variety of chronic
conditions including multiple sclerosis,
rheumatoid arthritis, cystic fibrosis,
hemophilia, infertility, immunologic
disorders, Crohn’s disease, Gaucher disease,
pulmonary hypertension, Fabry disease, MPS
1, blood dyscrasia, growth hormone
deficiency, respiratory syncytial virus,
hepatitis C and more are available through
specialty pharmacy.
About the Caremark Mail Service Program
What is Mail Service?
With the Caremark Mail Service
program, you can purchase up to a 90-day
supply of select medications from the mail
service pharmacy for a fixed price. It’s
easy to get started with mail service—just
send in the mail service order form along
with your original prescription, to
Caremark. For a list of medications
available through and to receive an order
form please call toll free
1-877-321-2652 or visit
www2.caremark.com/naco.
